I started working for Eckerd Health Services in RIDC Park, PA. in the fall of 2003 as a customer service representative.
I did very well and within 8 months I was promoted to a first level supervisor team “CAT” now known as the “Elite Team”. I took help line calls from the customer service representative who needed guidance and all the worst calls from customers demanding to a talk to a supervisor. I also did advanced computer operations for overriding claims processing along with enormous amounts of clerical work. When CVS Pharmacare took over they destroyed our team, 70% turnover in the first six months for new hires. In the winter of 2005 I promoted out of team to an intranet website administrator position (Administrative Assistant II).
I was responsible for all the information the customer service representatives needed to perform their jobs. Creating and updating tens of thousands of web pages across 5 states. In the spring of 2007 I got hurt and went on short term disability for a few months. I endured many sessions of physical therapy and when I returned in the fall of 2007 things had changed, our new masters, Caremark did not care about the employees or the customers they took over. By the spring of 2008 they eliminated my job and would not let me transfer to another position even with a reduction in salary. Now being disabled and a drain on their insurance benefits they laid me off and I started to collect unemployment. I had always gotten top marks on my yearly reviews with a pat on the back for my 50 cent raise. To Caremark it meant nothing. I even got a 50 cent raise a month before they let me go. When I started with Eckerd Health Services I had a career and a future, as soon as Caremark took over all of that meant nothing to them, I was just a handicapped liability that needed to be disposed of. It’s been two years and I still can’t find work.